“It’s really important that you feel good. Because this feeling good is what goes out as a signal into the universe and starts to attract more of itself to you. So the more you can feel good, the more you will attract the things that help you feel good and that will keep bringing you up higher and higher” – Joe Vitale
Thursday, March 13, 2008
Insight for Today 3/13/08
"I will waste not even a precious second today in anger or hate or jealousy or selfishness. I know that the seeds I sow I will harvest, because every action, good or bad, is always followed by an equal reaction. I will plant only good seeds this day."
Og Mandino
1923-1996, Author and Speaker
The Choice by Og Mandino:
Recounts the story of a young vice president who must decide whether his family or business life is more important to him
Wednesday, March 12, 2008
PUBLICITY ALERT!! ROBERT & KIM KIYOSAKI
Robert Kiyosakism Quote for 3/12/08
Insight for Today 3/12/08
Tuesday, March 11, 2008
Today Robert Kiyosakism Quote
Insight for Today 3/11/08
William James
1842-1910, Psychologist, Professor and Author
Friday, March 7, 2008
John-Paul Pigeon's Blog
The Dollar
March 5th, 2008I have been following the market lately (especially commodities), and it appears to me that the reason for Silver breaking $20 and Gold breaking $980 and Oil reaching $103 per barrell, is not because of an unbelievable immediate demand for the usage of these products (even though there has been a very nice market for them lately) but because of the falling dollar. Since November 2005, the dollar has dropped twenty cents. That means that your savings has gone done down by 1/5.
And when you look at it that way, naturally, you would think that everything else should cost one fifth more (and you should get paid 1/5th more!) just to break even. Which is what makes falling home prices so scary. Homes should be skyrocketing in value! If you bought a house at the end of 2005 at $100,000 dollars, your house should be worth, not including appreciation, $120,000 dollars, but with the falling home prices, it may be worth only $90,000 dollars, which means that your house would have lost 25% of it’s value. And when you add in the possibility of a recession, already America’s present finances are not looking good, and we haven’t even gotten to the baby boomers starting to draw money out of Social Security!
So how do we combat this? First, you cannot make good financial decisions and expect to keep your finances afloat without a good financial background, especially in this day and age. So first, become financially educated, once you do that, you have finished half the battle.
Secondly, look for other places to put your money, other than the bank. It may be the “safe” and traditional thing to do, but when you really think about it, how safe is it, if the bank is giving you 2% interest, and the government is inflating at 10% interest? In reality, the government is stealing from your bank account! That is why it is important to have a good financial education. If you realize that you are and have been losing 8% of your money per year, for the last 2 years, than it doesn’t really matter if your investment doesn’t always perfectly pan out. If you keep on losing 8% per year, your savings will eventually become almost worthless anyway!
How does your service rank? - Another Article from Blair Singer
AOL or Nordstrom? What's your policy?
This article got me thinking. I am a customer service support representative here at Rich Dad's office. You should always consider when a customer calls you how long do you keeping them waiting when they call you for a solution to their issue? How do you make them feel when they are complaining to you? Do you keep putting them on hold? And so on.................... Another thing I should be thinking is monitoring more my agents at USA800 in the way they are handling the calls. Are there room for improvement? How are they making them feel when speaking to them, etc. Read the article below and you will see what I mean:
Hi Linda,
Fly in your soup? Brakes are fixed but the engine now
clunks? Wrong medical operation?
Service problems can go from the simple to the horrific and
downright torturous. When was the last time you really
reviewed and tested your customer service policies?
Here's a real-life case study for you. Now, there's a lot to
learn here, both good and bad and I'll point out a few
things as we go through the study...
Internet service provider AOL studiously tracked how long a
person was willing to be on-hold before hanging up when
calling in to cancel their service. Initial studies found
that it was about 5 minutes. When someone called in to
cancel, AOL placed the person on-hold and would only route
them to an operator after the 5-minute mark.
(The good: studying and tracking your customers behavior
patterns. The bad: purposefully and maliciously manipulating
them.)
When AOL saw that people were waiting longer, they increased
the on-hold time. Once a customer reached an operator, the
operator was instructed to follow a specific probing
process...
Operator: What do you use the internet for?
Customer: Research
Operator: What kind of things do you research?
Customer: Prices, directions... that kind of stuff
Operator: Do you research things for work?
Member: Sometimes...
Operator: What kind of work do you do?
They had specific instructions to keep digging until the
customer "decided" to keep their membership.
Customer: I don't need it, I don't want it, I don't use it.
Operator: So when you use this, is that for business or
school?
Customer: I don't want the AOL account, can we please just
cancel it?
Operator: On June 2nd, I see 72 hours of usage...
(The good: adapting your business to meet customer patterns.
The bad: not listening to your customer and trying to force
your will upon them.)
How would you feel in the above situation? Granted, it's
pretty extreme and AOL was eventually fined for these
practices and no longer uses them.
Compare this with Nordstrom's Customer Service Policy...
For many years, new employees were given an employee handbook
- a single 5 x 8 inch gray card containing 75 words:
"WELCOME TO NORDSTROM"
"We're glad to have you with our Company. Our number one
goal is to provide outstanding customer service. Set both
your personal and professional goals high. We have great
confidence in your ability to achieve them.
"Nordstrom Rules: Rule #1: Use your good judgment in all
situations. There will be no additional rules.
"Please feel free to ask your department manager, store
manager, or division general manager any question at any
time."
So, take a look at how you and your company interact with
your customers. What can you improve upon? Can you make your
service legendary?
Find out what successful businesses are doing and how you
can apply their strategies for your greater results
They had specific instructions to keep digging until the
customer "decided" to keep their membership.
Customer: I don't need it, I don't want it, I don't use it.
Operator: So when you use this, is that for business or
school?
Customer: I don't want the AOL account, can we please just
cancel it?
Operator: On June 2nd, I see 72 hours of usage...
(The good: adapting your business to meet customer patterns.
The bad: not listening to your customer and trying to force
your will upon them.)
How would you feel in the above situation? Granted, it's
pretty extreme and AOL was eventually fined for these
practices and no longer uses them.
Compare this with Nordstrom's Customer Service Policy...
For many years, new employees were given an employee handbook
- a single 5 x 8 inch gray card containing 75 words:
"WELCOME TO NORDSTROM"
"We're glad to have you with our Company. Our number one
goal is to provide outstanding customer service. Set both
your personal and professional goals high. We have great
confidence in your ability to achieve them.
"Nordstrom Rules: Rule #1: Use your good judgment in all
situations. There will be no additional rules.
"Please feel free to ask your department manager, store
manager, or division general manager any question at any
time."
So, take a look at how you and your company interact with
your customers. What can you improve upon? Can you make your
service legendary?
Find out what successful businesses are doing and how you
can apply their strategies for your greater results
http://www.salesdogs.com/e/mastery.html
Be awesome,
Blair
Be awesome,
Blair
Wednesday, March 5, 2008
The Business School for Entrepreusers and Investors - A 3 Day Educational Program with Robert Kiyosaki and hisAdvisors
Twice a year The Rich Dad Company puts on a 3-day business school with Robert Kiyosaki and his advisors. Whether you attend or not, we think it's very important to hear this message. The focus of the next business school is:
A winner knows that sometimes the biggest deals are not always the best. Ken McElroy, a leading real estate investor, shares his knowledge of winning in real estate. His years of experience show that knowing the supply and demand of a community is just as important as the size of each deal.
Date:
April 26-28th, 2008
Price:
$5,000 per person
$4,250 per person if you sign up before March 10th
$4,000 per person for parties of two or more
$2,750 per person for Instructor Program attendees
Location:
Scottsdale Resort and Conference Center, Scottsdale, AZ
How to Register:
Click Here
Questions:
greg@richdad.com
Pisces Horoscopes 3/5/08
I KNOW THIS IS CRAZY I CAN'T HELP IT! I LOVE ASTROGLY!!
THE PART THAT GOT ME WAS COLLECTING IMAGES FOR FUTURE REFERENCE, AND THAT I PLANTING SEEDS THAT WILL GROW WHEN YOU WATER THEM WITH ACTION LATER ON!!! I AM GOING TO WRITE DOWN IMAGES I SEE THAT I WANT AND WRITE WHAT ACTIONS I NEED TO TAKE TO MAKE THEM HAPPEN!
Received an Article from Blair Singer (SalesDogs.com) on Strength and Weakness - READ ON...............
FR: Blair Singer
RE: Strengths and Weaknesses
Are you playing to your strengths or are you focusing on
your weaknesses?
Think about it for a moment... how often do your
"encounters" (sales calls, meetings, negotiations, whatever)
allow you to do what you do best?
"Encounters" aside, what about the daily operation of your
business?
You'd be surprised how many people I come across that spend
most of their time trying to improve their weaknesses or
doing things they really don't shine at. Is this an
effective and efficient way to run a business? What about a
good way to get rich?
Look, I've met people who are absolutely awesome selling to
groups but clam up one-on-one. Instead of continuing to put
time into the unprofitable activity, they'd make a lot more
sales (quicker and easier!) if they would just bring their
prospects together and sell the the group.
What about leads and conversions... you may be able to
generate quality leads (keyword here is quality) but
struggle at closing. Have a partner who shines at closing
finalize the transaction.
It just makes sense to do what you do best since that's
where you make most of your money. Allow others to do the
things that you struggle at.
I know what you're saying: "This is common sense." Then
let's put some strategy to it.
I actually have an assignment for you today:
_ Observe your tasks throughout the week
_ List the tasks you feel you're good at and that contribute
to your income
_ List the tasks that suck away your time or are difficult
_ Develop and implement a strategy so that you're doing more
of what you do best and less of what you don't
Do this and I guarantee you'll start earning more money and
have more fun and less stress doing so.
Be awesome,
Blair
P.S. Would you like to learn the strategies top income-
earners use to dominate?
http://www.salesdogs.com/e/mastery.html <--
Insight for Today 3/5/08
William Feather
1889-1981, Writer
Tuesday, March 4, 2008
Update on my weight loss!
HERE IT IS NOW MARCH 4, 2008. I WILL HAVE BEEN AT THE GYM 2 MONTHS ON 3/14/08 AND ON MY DIET INCLUDING NATURAL VITAMINS FOR ABOUT 2 MONTHS NOW. I HAVE GRADUATED TO 2 MACHINES A COUPLE OF WEEKS AGO. NOW I DO 20 MINUTES ON THE BIKE, 20 MINUTES ON THE THREAD MILL, 2 MINUTES PULLING DOWN 40LBS WEIGHT, AND 2 MINUTES LEGS 40LBS PUSH UPS. I GOT ON THE SCALE AND I AM NOW ACCORDING TO THE SCALE AND I SURE HOPE IT IS RIGHT 200LBS!!!!!!!!!!!!!! I EVEN GOT ON AND OFF 3 TIMES TO MAKE SURE IT WAS RIGHT!!! WHOO HO!!!! NOW THE CHALLENGE WILL BE TO KEEP IT DOWN AT THAT LEVEL AND HOPE TO LOSE MORE. I WOULD LOVE TO SEE BELOW 200LBS.
UNTIL LATER............................................
AW MAN!!! - Favre Hangs It Up After 17 Seasons
I WAS BUMMED WHEN THEY LOST TO THE GIANTS AS I FELT THEY COULD HAVE WON THAT GAME. BUT HE WAS OBVIOUSLY TIRED. I WILL SURE MISS THIS AS I HAVE BEEN WITH HIM SINCE HE FIRST STARTED!!
GOOD LUCK BRETT!!!!!!!!!! I LOVE YOU!!!!!!
From the Desk of Linda's Voice Blog Desk: Living with ALS
Living with ALS It's no fun. You lose a lot, actually you lose just about 99% of things. Lose family and just about all your frien...