Linda Ann Engelmann
6735 E Ivyglen Street
Mesa, AZ 85205
Main Cell Phone: 480-306-0148
RE: Office Administration & Management/Customer
Service/Information Technology Systems/Events & Seminars Coordinator
My
desire is to gain employment with an organization that can most effectively
capitalize on my current skills while offering opportunities for continued
career growth. I am confident that my
experience, training and strong work ethic will allow me to become a valued and
productive member of an organization.
Highlighted below
is a brief outline of my work experience, training, and skills as they pertain
to information systems, business administration, and customer service. I feel my strongest and most marketable
assets are in the following areas:
·
(6+
Years) Extensive Knowledge in
Office/Management Administration
·
(10+
Years) Extensive Knowledge in Customer
Service Skills
·
(10
Years) Extensive Knowledge in Events
& Seminars Coordinator
·
(10+
Years) Extensive Knowledge in Diverse
Computer Systems, Networks and Platforms
·
(5+
Years) Experience Working in a
Technically Oriented Environment plus Web Designing
·
(5+
Years ) Excellent Analytical and
Troubleshooting Skills
·
(15+
Years) Extensive Training and
Development
A personal interview would be
greatly appreciated.
Thanks you for
your time and consideration of my resume.
I look forward to hearing from you in the near future.
Sincerely,
Linda A
Engelmann
Linda
Ann Engelmann
6735 E Ivyglen Street
Mesa, AZ
85205
Main
Cell Phone: 480-306-0148
2nd Cell Phone:
480-544-7839
_____________________________________________________________________________
Experience:
·
Motorola,
Scottsdale, AZ 1984 to 1998: DIS Specialist IV (Customer Service) – Maintained
direct accountability for the operation of state-of-the-art copiers,
engineering print machines, binding equipment, plotters, scanning equipment to
facilitate all types of reproduction projects within this major manufacturing
organization.
Received and processed projects from clients,
reviewed and established project specifications, coordinated all project
production and scheduling requirements.
Consistently monitored and inspected project for quality control
throughout production environment.
Provided
training and development for new employees.
Served in numerous team-oriented assignments, utilized state-of-the-art
processing and imaging equipment.
Interacted with individuals from all-levels of the organization and
individual departments.
Configuration Data Analyst – Controlled
and supervised the release of engineering drawings and software for specialized
production projects and processes.
Utilized state-of-the-art equipment to facilitate information processing
and data compilation. Issued blocks of
document and product definition order numbers to various projects and
departments
Processed
master change orders and work in requests for large-scaled projects. Enter and analyzed charge-backs system and
assisted finance department in performing audits and verifying accuracy of
charges. Monitored and controlled
inventory and departmental resources.
·
MyStaff
Temp Services, Scottsdale, AZ 1999 to November 1/5/2000: Duties
included office work; data entry; payment processing, administration assistant,
data verifier, entering and tacking logs in excel for contracts department,
bookkeeping, service calls, radio dispatch work, inventory control skills,
purchase orders, and computer work.
·
The
Rich Dad’s Company, 11/2000 to August 18 2010 – Started
off as an Accounting Assistant for 9 months and was upgraded to Customer
Service Solution Support and E-Game Technical Support. Also worked at the front desk for a while at
the office. Throughout the 10 years have assisted in coordinating events and
seminars for Robert and Kim Kiyosaki and his team. The last two years with the company was
promoted to the Information Technology Department as Special Projects for Web
Designers. (Detailed Job Description
available upon request & Letter of Recommendation from Rich Dad’s CEO, Mike
Sullivan)
- Private Eye
Investigations, LLC 11/23/2010 to 11/1/2011 – (Temporary
position for a year) General office duties plus assist in monitoring,
improving, and updates the performance of existing Web sites, troubleshoots
problems with the Web site, Maintains the site so that it remains a
valuable resource for the client and the client's customers. updates
information contained on the Web site or in databases linked to the site
and check the links on the site regularly to insure that they are properly
working, insures that all pages contain optimum links to the Web site, checks
site for bugs or other problems, etc. (Letter
of Recommendation from Private Eye Investigations, LLC supervisor,
Jennifer Owles)
Education:
·
University
of Las Vegas, Las Vegas, NV - majoring in Business
Administration and Special Education.
·
Motorola
University, Scottsdale, AZ - completed numerous
courses and workshops including Developing World Wide Web Pages using HTML,
using the Internet, Managing Conflict, Time Management, Understanding Diverse Workforce, Life Management, Stress Management,
Macintosh & IBM computers, all Window versions, DOS, Access, Project,
Excel, PowerPoint, and Word, etc.
·
University
of Phoenix, Phoenix, AZ - majoring in Information
Technology with only 3 classes left to get my bachelor degree.
·
Mesa
Community College, Mesa, AZ – CIS 133 DA (Website
Designing Course) - creating websites learning HTML format.
·
Mesa
Community College, Mesa, AZ – Management &
Leadership Level 1 – learning management and leadership skills
·
Mesa
Community College, Mesa, AZ – Online 6 weeks course on
Adobe Illustrator for designing websites.
·
Training-To-You
College, Phoenix, AZ – enrolled in Website
Designing 1, 2 & 3, Adobe Flash, Adobe Photo Shop, Adobe Illustrator, plus
MS Office 2010 Word & Excel to obtain a certificate in Website Designing
Computer Skills:
I am experienced in Diverse Computer
Systems, Networks and Platforms, & Microsoft Word, Excel, PowerPoint,
Access, etc. (More detailed list available upon request)
Achievements:
Have
received numerous achievement awards, cash awards, upgrades, bonus, and promotions
to different positions in Motorola. Won
a special award for participating in Motorola TCS (Total Customer Satisfaction)
Competition. Our team was called the
Paradigm Pioneers. We have also
participated in meeting with other companies to show their employees about
Total Customer Satisfaction Teams and how it can work for their company. Received an award for the best secretary of
the year at the ”Yell” newspaper office at University of Las Vegas, Nevada (Awards available upon request)
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