Linda's Resume

     Linda Ann Engelmann

                                                    6735 E Ivyglen Street

                                                    Mesa, AZ  85205

                                                    Main Cell Phone:  480-306-0148

                                                    Email:  engelmannlinda@yahoo.com

RE:  Office Administration & Management/Customer Service/Information Technology Systems/Events & Seminars Coordinator

My desire is to gain employment with an organization that can most effectively capitalize on my current skills while offering opportunities for continued career growth.  I am confident that my experience, training and strong work ethic will allow me to become a valued and productive member of an organization.  

Highlighted below is a brief outline of my work experience, training, and skills as they pertain to information systems, business administration, and customer service.  I feel my strongest and most marketable assets are in the following areas:

·         (6+ Years)  Extensive Knowledge in Office/Management Administration

·         (10+ Years)  Extensive Knowledge in Customer Service Skills

·         (10 Years)  Extensive Knowledge in Events & Seminars Coordinator

·         (10+ Years)  Extensive Knowledge in Diverse Computer Systems, Networks and Platforms

·         (5+ Years)  Experience Working in a Technically Oriented Environment plus Web Designing

·         (5+ Years  ) Excellent Analytical and Troubleshooting Skills

·         (15+ Years)  Extensive Training and Development

            A personal interview would be greatly appreciated.

Thanks you for your time and consideration of my resume.  I look forward to hearing from you in the near future.

Sincerely,

Linda A Engelmann

    Linda Ann Engelmann

      6735 E Ivyglen Street

      Mesa, AZ  85205

                                        Main Cell Phone:  480-306-0148

                                                   2^nd Cell Phone:  480-544-7839

                                                   Email:  engelmannlinda@yahoo.com

_____________________________________________________________________________

Experience:

·         Motorola, Scottsdale, AZ  1984 to 1998:  DIS Specialist IV (Customer Service) – Maintained direct accountability for the operation of state-of-the-art copiers, engineering print machines, binding equipment, plotters, scanning equipment to facilitate all types of reproduction projects within this major manufacturing organization.

 Received and processed projects from clients, reviewed and established project specifications, coordinated all project production and scheduling requirements.  Consistently monitored and inspected project for quality control throughout production environment.

Provided training and development for new employees.  Served in numerous team-oriented assignments, utilized state-of-the-art processing and imaging equipment.  Interacted with individuals from all-levels of the organization and individual departments.

Configuration Data Analyst – Controlled and supervised the release of engineering drawings and software for specialized production projects and processes.  Utilized state-of-the-art equipment to facilitate information processing and data compilation.  Issued blocks of document and product definition order numbers to various projects and departments

Processed master change orders and work in requests for large-scaled projects.  Enter and analyzed charge-backs system and assisted finance department in performing audits and verifying accuracy of charges.  Monitored and controlled inventory and departmental resources.

·         MyStaff Temp Services, Scottsdale, AZ 1999 to November 1/5/2000:  Duties included office work; data entry; payment processing, administration assistant, data verifier, entering and tacking logs in excel for contracts department, bookkeeping, service calls, radio dispatch work, inventory control skills, purchase orders, and computer work.

·         The Rich Dad’s Company, 11/2000 to August 18 2010 – Started off as an Accounting Assistant for 9 months and was upgraded to Customer Service Solution Support and E-Game Technical Support.  Also worked at the front desk for a while at the office. Throughout the 10 years have assisted in coordinating events and seminars for Robert and Kim Kiyosaki and his team.  The last two years with the company was promoted to the Information Technology Department as Special Projects for Web Designers. (Detailed Job Description available upon request & Letter of Recommendation from Rich Dad’s CEO, Mike Sullivan)

• Private Eye Investigations, LLC  11/23/2010 to 11/1/2011 – (Temporary position for a year) General office duties plus assist in monitoring, improving, and updates the performance of existing Web sites, troubleshoots problems with the Web site, Maintains the site so that it remains a valuable resource for the client and the client's customers. updates information contained on the Web site or in databases linked to the site and check the links on the site regularly to insure that they are properly working, insures that all pages contain optimum links to the Web site, checks site for bugs or other problems, etc. (Letter of Recommendation from Private Eye Investigations, LLC supervisor, Jennifer Owles)

Education:

 

·         University of Las Vegas, Las Vegas, NV - majoring in Business Administration and Special Education.

·         Motorola University, Scottsdale, AZ - completed numerous courses and workshops including Developing World Wide Web Pages using HTML, using the Internet, Managing Conflict, Time Management, Understanding Diverse Workforce, Life Management, Stress Management, Macintosh & IBM computers, all Window versions, DOS, Access, Project, Excel, PowerPoint, and Word, etc.

·         University of Phoenix, Phoenix, AZ - majoring in Information Technology with only 3 classes left to get my bachelor degree.

·         Mesa Community College, Mesa, AZ – CIS 133 DA (Website Designing Course) - creating websites learning HTML format.

·         Mesa Community College, Mesa, AZ – Management & Leadership Level 1 – learning management and leadership skills

·         Mesa Community College, Mesa, AZ – Online 6 weeks course on Adobe Illustrator for designing websites.

·         Training-To-You College, Phoenix, AZ – enrolled in Website Designing 1, 2 & 3, Adobe Flash, Adobe Photo Shop, Adobe Illustrator, plus MS Office 2010 Word & Excel to obtain a certificate in Website Designing

Computer Skills:

I am experienced in Diverse Computer Systems, Networks and Platforms, & Microsoft Word, Excel, PowerPoint, Access, etc.  (More detailed list available upon request)

Achievements:

Have received numerous achievement awards, cash awards, upgrades, bonus, and promotions to different positions in Motorola.  Won a special award for participating in Motorola TCS (Total Customer Satisfaction) Competition.  Our team was called the Paradigm Pioneers.  We have also participated in meeting with other companies to show their employees about Total Customer Satisfaction Teams and how it can work for their company.  Received an award for the best secretary of the year at the ”Yell” newspaper office at University of Las Vegas, Nevada (Awards available upon request)